These Terms and Conditions govern the supply of goods sold by Trevilley Farm ("we" and "us") to the customer ("you"). These constitute the entire and only agreement between us in relation thereto.

Use of Trevilleyfarm.com (this website) are governed by these terms. Use of this website shall be deemed acceptance of these terms.

Nothing in these Terms and Conditions shall affect your statutory rights as a Consumer.

1. ORDERING

1.1 The completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order. We may choose not to accept an order for any reason.

1.2 Where your order has been accepted via a card payment over the internet or by any other means and we decide we cannot accept your order, we will notify you via email and refund your monies in full back to the card used or by cheque for the transaction. Any contract to supply the said goods will become void and Trevilley Farm will not be liable to you for any consequential losses of any kind.

1.3 You must be legally entitled to use the credit / debit card on which the transaction has been made.

1.4 The customer is entirely responsible for correct input of delivery address details including postcode and special instructions if appropriate. We are not responsible in any way for any failure of delivery due to input of incorrect details.

1.5 We reserve the right to withdraw any Goods and/or Services from the website at any time.

1.6 We shall not be liable to anyone for withdrawing any Goods and/or Services from the website or for refusing to process an order.

2. PRICE AND PAYMENT

2.1 The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT. The shown price excludes delivery charges.

2.2 The total purchase price, including VAT, where applicable, and delivery charges, if any, will be displayed in the shopping cart prior to confirming the order.
After the order is received we shall confirm by email receipt of your order.

2.3 Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.

2.4 Where applicable, if any payment is not paid on time or any payment is rejected or refused, your order will not be despatched until payment has been received.

2.5 We reserve the right to periodically update prices on the website (trevilleyfarm.com), which cannot be guaranteed for any period of time. We shall make every effort to ensure prices are correct, but shall not be responsible if they aren't.

3. AVAILABILITY

3.1 If, for any reason, we do not have stock of an item ordered, we will inform you, by email or telephone, of expected delivery date and / or suggest alternatives and / or refund you the price paid for such goods.

4. DELIVERY

4.1 Our couriers will always endeavour to deliver within 24 hours, but delivery may take up to 48 hours.

4.2 We shall use our reasonable endeavours to meet any date agreed for delivery. We shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.3 Delivery of the Goods shall be made to your address specified in the order and the you shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

4.4 Risk in the Goods shall pass to you upon delivery of the Goods, or where you fail to take delivery on the agreed day.

4.5 Certain postcodes are exempt from our stated delivery prices as they are deemed remote areas and thus the courier charge to us is greater, If this is the case we will contact you on receipt of your order. Alternatively, you may contact us to see if your postcode falls into this category before you order.

4.6 We securely package everything we send by courier. 

5. ORDER CANCELLATION AND RETURNS

5.1 You may cancel your order at any time prior to despatch.

5.2 If you have paid for your order in full, a 25% administration fee may be applicable. If you have paid a deposit on your order, the deposit is non-refundable.

5.3 If your order includes any special order items, the right to cancel this item is lost when we start to perform our side of the Contract of Sale by sourcing or producing said item. Special order items may include (but are not limited to) all meats, produce made to order and items that we have ordered specifically for your order.

5.4 In the unlikely event of dissatisfaction with one of our products please contact us within seven days of receipt of your order. We will require full details of the nature of the complaint and the return of the item itself may be necessary before any compensation will be made. You shall be entitled to a replacement or a full refund (including any return postal charges) if the Goods are in fact defective and/or need to be returned.

6. FORCE MAJEUR

6.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control including but not limited to, failure of the carrier, acts of God, strikes, bad weather, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.

7.  PRIVACY AND DATA COLLECTION

7.1 Your email and address details will be retained and added to our mail-out list. You will thus occassionally be contacted by us, and only us, with information regarding latest news, services and offers. You may opt out at any time by writing to us or emailing us and putting 'unsubscribe' in the subject line and / or message body. You will immediately be taken off the mailing list. We do not share or disclose any of your details with any other companies or individuals.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First party cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

Drupal: Our website runs the popular Drupal CMS and cookies are used to store basic data on your interactions with Drupal , and whether you have logged into Drupal. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third party cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Shopping Cart

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

8. GENERAL

8.1 Trevilley Farm Rewards Cards may not be redeemed against any orders online.

8.2 Trevilley Farm Rewards Card Points are not redeemable against any orders that require delivery either by courier or ourselves.

8.3 Trevilley Farm Rewards Card Points are redeemable against orders that are to be collected from Trevilley Farm Shop. Please ensure to request them on collection of your order.

8.4 All photos on this website are copyrighted to Trevilley Farm and are not to be used without written permission.

8.5 All photos are for illustration purposes only and may not represent the actual product being sold.

8.6 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law. 

8.7 Our liability to you shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by you or liability to third parties incurred by you. We shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

8.8 This contract is subject to the law of England Wales.